18 August 2020
video calls for customer support helps your dealership in many ways.
are a few.
Video Calls are Popular
your dealership offers video call support, customers are likely to make use of
it often in order to avoid store visits when the pandemic is still around.
also likely to recommend your service to others, since not many dealerships offer this
Reduces Customer Service Costs
will be able to provide accurate solutions quickly using video calls and chat.
This is likely to reduce lengthy and often frustrating support calls.
calls can also cut customer waiting time, long queues, and communication issues,
further reducing customer service costs.
Helps with Customer Service Training
Video calls can be recorded and used for training and mentoring. These
recordings can also be used to analyze common concerns.
Create Personalized Experiences
best way to personally connect with customers is to meet them face-to-face.
Since this can be done effortlessly using video calls, leverage it.
Resolve Issues Quickly
of the time it is difficult for customers to explain their concerns verbally. This is why video calls can help resolve issues quickly and make life easier for customers.
Improve Customer Satisfaction
support is now a popular trend and when your car dealership adopts it, your customer service standards can be expected to rise.
This will naturally
improve your customer satisfaction levels.
Analyze Team Performance
call records come in handy to analyze your customer service team performance. Outstanding
call recordings can also be used to train customer service staff.
more information, Contact Us.