07 August 2020
Chat is Cost-Effective
used with good business scripts, chat is highly cost-effective.
Almost anyone in your
team can meaningfully chat with customers, with the help of a good script. This in
turn leads to lower costs, improved customer service, and better sales.
chat helps customers to instantly get in touch and get a response. This is
convenient for your customers since they don’t need to wait for long for an
average, it takes not more than 25 seconds for a live chat representative to
respond to the customers.
your customer’s patience is usually on a short fuse, live chat is an ideal
solution for problem resolution.
Through live chat, a well-trained
representative can solve basic issues within about 46 seconds.
resolution of issues and fast answers to queries make customers happy,
resulting in improved customer satisfaction levels.
Builds Strong Customer Relationships & Improves Customer Loyalty
and satisfied customers naturally turn into loyal customers who are most likely
to maintain long-term relationships with the dealership. Live chat is a tool which
can help the process, with speedy responses to customers.
Chat Boosts Conversions & Sales
customer expects to interact with a real person and when live chat is
fulfilling their needs, it boosts
confidence and trust. This, in turn, leads to better conversions and sales.
more information, Contact Us.