1. Live Chat is Cost-Effective
When used with good business scripts, chat is highly cost-effective.
Almost anyone in your team can meaningfully chat with customers, with the help of a good script. This in turn leads to lower costs, improved customer service, and better sales.
2. Convenient for Customers
Live chat helps customers to instantly get in touch and get a response. This is convenient for your customers since they don’t need to wait for long for an acknowledgement.
On average, it takes not more than 25 seconds for a live chat representative to respond to the customers.
3. Provides Real-Time Solutions
Since your customer’s patience is usually on a short fuse, live chat is an ideal solution for problem resolution.
Through live chat, a well-trained representative can solve basic issues within about 46 seconds.
4. Increases Customer Satisfaction
Speedy resolution of issues and fast answers to queries make customers happy, resulting in improved customer satisfaction levels.
5. Builds Strong Customer Relationships & Improves Customer Loyalty
Happy and satisfied customers naturally turn into loyal customers who are most likely to maintain long-term relationships with the dealership. Live chat is a tool which can help the process, with speedy responses to customers.
6. Live Chat Boosts Conversions & Sales
Every customer expects to interact with a real person and when live chat is fulfilling their needs, it boosts confidence and trust. This, in turn, leads to better conversions and sales.
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