Using Live Chat to Improve Sales & Customer Service: 6 Reasons
1. Live
Chat is Cost-Effective
When used with good business scripts, chat is highly cost-effective.
Almost anyone in your
team can meaningfully chat with customers, with the help of a good script. This in
turn leads to lower costs, improved customer service, and better sales.
2. Convenient
for Customers
Live
chat helps customers to instantly get in touch and get a response. This is
convenient for your customers since they don’t need to wait for long for an
acknowledgement.
On
average, it takes not more than 25 seconds for a live chat representative to
respond to the customers.
3. Provides
Real-Time Solutions
Since your customer’s patience is usually on a short fuse, live chat is an ideal solution for problem resolution.
Through live chat, a well-trained
representative can solve basic issues within about 46 seconds.
4. Increases
Customer Satisfaction
Speedy
resolution of issues and fast answers to queries make customers happy,
resulting in improved customer satisfaction levels.
5.
Builds Strong Customer Relationships & Improves Customer Loyalty
Happy
and satisfied customers naturally turn into loyal customers who are most likely
to maintain long-term relationships with the dealership. Live chat is a tool which
can help the process, with speedy responses to customers.
6. Live
Chat Boosts Conversions & Sales
Every
customer expects to interact with a real person and when live chat is
fulfilling their needs, it boosts
confidence and trust. This, in turn, leads to better conversions and sales.
For more information, Contact Us.