07 August 2020
Chat is Cost-Effective
used with good scripts, chat is highly cost-effective. Almost anyone in your
team can meaningfully chat with the customers with the help of a script. This in
turn leads to lower costs, improved customer service, and better sales.
chat helps customers to instantly get in touch and get a response. This is
convenient for your customers since they don’t need to wait for long for an
average, it takes not more than 25 seconds for a live chat representative to
respond to the customers.
your customer’s patience is likely to be on a short fuse, live chat is an ideal
solution for problem resolution. Through live chat, a well-trained
representative can solve basic issues within 46 seconds.
resolution of issues and fast answers to queries make customers happy,
resulting in improved customer satisfaction levels.
Builds Strong Customer Relationships & Improves Customer Loyalty
and satisfied customers naturally turn into loyal customers who are most likely
to maintain long-term relationships with the dealership. Live chat is a tool which
can help the process, with speedy responses to customers.
Chat Boosts Conversions & Sales
customer expects to interact with a real person and when live chat is
fulfilling their needs, it boosts
confidence and trust. This, in turn, leads to better conversions and sales.
more information, Contact Us.