11 December 2020
someone tries to dent your online reputation, it’s important to protect it.
Always Deliver Good Customer Experiences
right approach to protecting your online reputation is to always provide great customer
experiences. The idea is not just to deliver the required services, but to
create memorable customer impressions while doing so. Dealers who ace this are
not likely to receive negative reviews.
Request Feedback & Reviews
is essential to preventing issues and continuously improving your services. Recent
positive reviews help to drive down older negative reviews in Google searches and
improve your auto dealership’s online reputation.
ensure that you request reviews from happy customers.
Quickly Respond to Negative Reviews
reviews do happen occasionally. It is important to quickly respond to negative
reviews when you receive one. This will help contain the damage before the word
is your responsibility to create an enduring positive image for your
dealership, and nothing works like a steady stream of positive reviews to get
there. Segment your audience and try consistently to drive positive reviews
targeting each segment.
Make Process Changes
some of your dealership processes is turning up in negative reviews and hurting
your online reputation, then alter the processes and make them customer
Be Always Available Across Online Platforms
the online platforms where your target audience spends most of their time. Plan
ways to attract them on those platforms in order to improve sales, and your online
Social Listening Helps
listening helps understand audience sentiments. This, in turn, helps in aligning
to their needs, fulfilling them, and protecting your online reputation.
Leverage Online Tools
are various tools available online that help in monitoring different aspects of
your online audience, including social media monitoring, links tracking,
customer feedback and complaints monitoring, brand name monitoring, and
tracking mentions. Leverage some of these tools to protect your online
more information on how to protect your online reputation, Contact Us.