22 November 2021
Facebook is by far one of the most
popular social media platforms for businesses. One of the popular Facebook business
features is the option to showcase customer reviews. Numbers say that Facebook
alone counts for 19% of all customer reviews.
Here’s all you need to know about
Facebook reviews, including how to get more Facebook reviews and how to respond
If you would rather have the entire review
process made easy and simple, Try Buyerater.
1. How to set up
As soon as you create a Facebook
page, reviews are activated automatically. However, in some instances you may
have to turn it on manually from page settings. Here’s how.
your dealership page
for the settings button on the Manage Page section.
you click on the settings button, look
for the Templates and Tabs section.
for the Reviews tab and activate it.
How to receive new review notifications
It is important to respond to every
review expediently. You can turn on the notifications feature on Facebook to
receive notifications, every time someone leaves you a review.
Follow these easy steps to activate
to Facebook page settings
the Notifications tab
click on the first option Get
notification each time there is activity on your Page
That’s it. Now the new review
notification option will automatically turn on.
3. How to Turn Off
If your Facebook ratings isn’t too
good, you may want to turn it off for the time being. Here’s how to do it.
- SelectPage Info
select address and you’ll be able to
see a checkbox saying Show map, check-ins
and star ratings on the Page
it to disable users from rating your Facebook page.
How to Respond to Facebook Reviews
The golden rule for reviews is: you
should respond to every reviewer. Not responding will only create the
impression that you don’t really care about your customer’s opinion.
Let’s take a look at how to respond
to Facebook reviews.
it short and simple.
a quick note thanking the customer for taking the time to leave you feedback.
confronted with negative reviews, offer an apology for the inconvenience
caused. Outline a solution and take the discussion offline.
How to get more Facebook Reviews
Now that we’ve covered the basics of
Facebook reviews and how to respond to them, let’s find out how you can get
more of them.
Remember, if you would rather have the entire
review process made easy and simple, you can always Try Buyerater.
a. Messages Work
If you need more reviews, you have
to let your customers know. Message happy customers following you on Facebook to
leave a review on your Facebook page.
b. Ask Prospects to
check-in to your business
Many users like to check-in to places on Facebook.
Interestingly, check-ins is also a way to boost your presence on Facebook.
So how do you encourage people to check
in to your Facebook page? To begin with, simply put up fun banners at the
dealership offering a freebee for checking in and reviewing the dealership.
c. Add a Facebook
Special to Email Promotions
Adding a Facebook Only Promotion to your email promotions can drive more
customers to your Facebook page and nudge them to "Like” your page. Try it.
For more information, Contact