Facebook is by far one of the most popular social media platforms for businesses. One of the popular Facebook business features is the option to showcase customer reviews. Numbers say that Facebook alone counts for 19% of all customer reviews.
Here’s all you need to know about Facebook reviews, including how to get more Facebook reviews and how to respond to them.
If you would rather have the entire review process made easy and simple, Try Buyerater.
1. How to set up Facebook reviews
As soon as you create a Facebook page, reviews are activated automatically. However, in some instances you may have to turn it on manually from page settings. Here’s how.
2. How to receive new review notifications
It is important to respond to every review expediently. You can turn on the notifications feature on Facebook to receive notifications, every time someone leaves you a review.
Follow these easy steps to activate Facebook notifications.
That’s it. Now the new review notification option will automatically turn on.
3. How to Turn Off Facebook Reviews
If your Facebook ratings isn’t too good, you may want to turn it off for the time being. Here’s how to do it.
4. How to Respond to Facebook Reviews
The golden rule for reviews is: you should respond to every reviewer. Not responding will only create the impression that you don’t really care about your customer’s opinion.
Let’s take a look at how to respond to Facebook reviews.
5. How to get more Facebook Reviews
Now that we’ve covered the basics of Facebook reviews and how to respond to them, let’s find out how you can get more of them.
Remember, if you would rather have the entire review process made easy and simple, you can always Try Buyerater.
a. Messages Work
If you need more reviews, you have to let your customers know. Message happy customers following you on Facebook to leave a review on your Facebook page.
b. Ask Prospects to check-in to your business
Many users like to check-in to places on Facebook. Interestingly, check-ins is also a way to boost your presence on Facebook.
So how do you encourage people to check in to your Facebook page? To begin with, simply put up fun banners at the dealership offering a freebee for checking in and reviewing the dealership.
c. Add a Facebook Special to Email Promotions
Adding a Facebook Only Promotion to your email promotions can drive more customers to your Facebook page and nudge them to "Like” your page. Try it.
For more information, Contact Buyerater.