iService: Comprehensive Online Vehicle Service Scheduling and Management Solution

iService is the automotive Industry’s first comprehensive online vehicle service management solution for auto dealers. This innovative service management solution allows service customers to schedule their service appointments online, and dealer service departments to efficiently manage service appointments and optimize shop loading, resulting in better revenue, and loyal customers.

iService Increases Service Department Efficiency
The iService Appointment, Scheduling and Loading screen provides unparalleled control over appointments and scheduling, as well as other parameters such as
	loaner cars, waiting customers, and shuttle and valet services. iService Shop Loading Functions provide a clear picture of available hours-to-sell, hours-from-work carried over from the previous day and hours left to sell. iService Production Management provides ongoing performance measurement throughout the day for every technician, group and the shop as a whole, dramatically improving productivity and profitability. Efficient appointment management and balanced shop loading frees up time for service advisors, enabling them to provide individual attention to customers as well as cross-sell additional services. A real-time picture of the “Hours to Sell” allows Service departments to maximize productivity resulting in increased bottom-line profits. .
iService Components Online Service Scheduling for service customers Dealership Appointment, Scheduling and Loading Production Management

Benefits:

• Better Service Management : Efficient appointment
  management and balanced shop loading frees up time for
  service advisors, enabling them to provide individual
  attention to customers as well as cross-sell additional
  services.
• Higher Profitability: A realtime picture of the “Hours
  to Sell” allows Service departments to optimize shop
  loading, leading to increased productivity and
  profitability.
• Increased CSI Scores: Online self-service eliminates customer wait time, leading to satisfied customers and
  higher CSI scores.
• Higher Service Department Productivity: Automated
  system frees up service personnel, leading to increased
  productivity.
• Reduced Loaner Expenses: Better shop load and loaner
  management lead to more efficient use of loaner
  resources and lower cost of operations.