Take Control with iCRM v3.1

Do you really know the number of leads you receive?  Do you know the number of leads actually followed up on?  More importantly, do you know the number of leads not followed up on?

In our experience, most dealers do not know the real number but think they do because it is very difficult to detect this potential loss of business without a comprehensive CRM solution like iCRM.

ICRM helps you understand the lifetime value of your customers and gives you the tools to establish a lasting relationship with them by understanding their communication preferences and then enabling a dialogue using emails and follow-up campaigns that encourage customer loyalty and create repeat buyers without being perceived as a pushy sales person.

iCRM is a web-based, Enterprise-class Customer Relationship Management Solution offered to you as a Software-as-a-Service (SaaS).  iCRM helps you establish and execute a plan to get to know your customer, establish a relationship and stay in touch.  It helps you communicate what’s happening at your store and when you have special offers or campaigns that will benefit your customers. This process has been proven to build customer loyalty and create repeat buyers as well as help you increase revenues in fixed operations by encouraging customers to use your parts and service department.

As a Software-as-a-Service solution, you also benefit from continuous improvements and innovation, every time we incorporate new features or enhance the iCRM solution. Our dedicated team of support engineers and our technology innovation team is constantly looking and listening to dealers for ways to improve iCRM.

In the spirit of innovation we are now releasing iEquity.

iEquity is a marketing tool, available to you as an upgrade to iCRM. iEquity gives you the ability to grow your leads organically. Organic leads close faster and have been proven to have a higher gross.

iEquity enables you to send out laser-focused, content-rich email campaigns to a broad range of customers, including those who have positive equity in their vehicles and are approaching their end-of-contract. To learn more about iEquity and how it can help you increase your bottom line Click here.

iCRM v3.1 was developed primarily to meet the needs of auto dealers and offer them tools to help reduce cost and increase the efficacy of their operations.

iCRM is certified by:

• Mercedes-Benz
• Honda
• Ford
• General Motors
• Chrysler
• Nissan/ Infiniti
• Mazda
• Subaru

iCRM comes with:

• User-defined Configurable Log Pages.
• Car Fax Integration
• Broadcast Email Duplication Check
• Call Tracking Integration (izmoTeleTrak)
• Wizard-based Customer Entry/ Processing

iCRM helps you with:

• Sales Force Automation
• Finance & Insurance
• Campaign Management
• Service Management
• Business Development Center (BDC)
• Desking
• Customer Communication with Rich-media Email Templates