What is iCRM?

iCRM is a web-based, Enterprise-class Customer Relationship Management Solution offered to you as a Software-as-a-Service (SaaS). iCRM helps you establish and execute a plan to get to know your customer, establish a relationship and stay in touch. It helps you communicate what's happening at your store including special offers or campaigns that will benefit your customers. This process has been proven to build customer loyalty and create repeat buyers as well as help you increase revenues in fixed operations by encouraging customers to use your parts and service department.

iCRM gives you the tools to continuously engage your customers through the communication channels of their choice and stay on top of their mind, fostering customer loyalty and creating repeat buyers without being perceived as a pushy sales person.

As a Software-as-a-Service solution, you also benefit from continuous improvements and innovation, every time we incorporate new features or enhance the iCRM solution. Our dedicated team of support engineers and our technology innovation team is constantly looking and listening to dealers for ways to improve iCRM.

Find New Sales
Opportunities
with iEquity

iEquity is a marketing tool, available to you as an upgrade to iCRM. iEquity gives you the ability to grow your leads organically. Organic leads close faster and have been proven to have a higher gross.

iEquity enables you to send out laser-focused, content-rich email campaigns to a broad range of customers, including those who have positive equity in their vehicles and are approaching their end-of-contract. To learn more about iEquity and how it can help you increase your bottom line Click here.

iCRM is certified by:

• Audi
• Mercedes-Benz
• Ford
• Honda
• Hyundai
• General Motors
• Chrysler/Jeep/Dodge
• Nissan
• Infiniti
• Acura
• Mazda
• Subaru
• Volvo
• VW

iCRM comes with:

• User-defined Configurable Log Pages.
• Car Fax Integration
• Broadcast Email Duplication Check
• Wizard-based Customer Entry/ Processing
• Customizable Follow-Up Process

iCRM helps you with:

• Call Tracking via izmoTeleTrak
• Sales Force Automation
• Campaign Management
• Service Management
• Business Development Center (BDC)
• Customer Communication with Rich-media Email Templates