Take Control of your Customers and their Social Networks
with iCRM v3.2

Do you really know your number of leads? Do you know the number of leads actually followed up on? More importantly, do you know the number of leads not followed up on?

What is your Social Networking Strategy? Do you know which customers are active and which customers are influencers?

In our experience, most dealers do not know the real number and are often lost in the Social Networking maze, without a comprehensive, social networking integrated CRM solution like iCRM.

How many vendors do you need to manage both Internet and Showroom Traffic, Desking Deals, Running Credit, Submitting deals to DealerTrack, Route One or CUDL, F&I Menu Selling or F&I Contracting?

With iCRM coupled with iDesk and iF&I, the answer is finally ONE.

What is iCRM?

iCRM is a web-based, Enterprise-class Customer Relationship Management Solution offered to you as a Software-as-a-Service (SaaS). iCRM helps you establish and execute a plan to get to know your customer, establish a relationship and stay in touch. It helps you communicate what's happening at your store including special offers or campaigns that will benefit your customers. This process has been proven to build customer loyalty and create repeat buyers as well as help you increase revenues in fixed operations by encouraging customers to use your parts and service department.

iCRM gives you the tools to continuously engage your customers through the communication channels of their choice and stay on top of their mind, by enabling a dialogue using the telephone, email, and social networks, fostering customer loyalty and creating repeat buyers without being perceived as a pushy sales person.

The Social Media CRM

iCRM enables you to develop a clear Social Networking strategy and informs you which customers in your database have Facebook, MySpace, Twitter or Linked-In Accounts. iCRM will also enable you to get friend counts and execute targeted email campaigns to the Social Sites based on site or friend counts.

Once the customer is ready to purchase, iCRM can handle the transaction from start to finish using iDesk and iF&I.

iDesk

iDesk includes:

• Credit Application
• Integrated Credit Bureaus with TransUnion, Equifax and Experian
• Financial Acceptance Network Integration with DealerTrack, Route One and CUDL
• Integrated Penny Perfect Desking Solution with Loan and Lease Calculations
• F&I Menu Selling Presentation

iF&I

iF&I includes all the features of iDesk plus:

• Electronic Deal Jacket
• F&I Forms Printing for:
• Bank Contracts
• State Forms
• Warranty Forms

As a Software-as-a-Service solution, you also benefit from continuous improvements and innovation, every time we incorporate new features or enhance the iCRM solution. Our dedicated team of support engineers and our technology innovation team is constantly looking and listening to dealers for ways to improve iCRM.

Find New Sales
Opportunities
with iEquity

iEquity is a marketing tool, available to you as an upgrade to iCRM. iEquity gives you the ability to grow your leads organically. Organic leads close faster and have been proven to have a higher gross.

iEquity enables you to send out laser-focused, content-rich email campaigns to a broad range of customers, including those who have positive equity in their vehicles and are approaching their end-of-contract. To learn more about iEquity and how it can help you increase your bottom line Click here.

iCRM is certified by:

• Mercedes-Benz
• Honda
• Ford
• General Motors
• Chrysler
• Nissan/ Infiniti
• Mazda
• Subaru
• Saab

iCRM comes with:

• User-defined Configurable Log Pages.
• Car Fax Integration
• Broadcast Email Duplication Check
• Wizard-based Customer Entry/ Processing
• Customizable Follow-Up Process

iCRM helps you with:

• Social Networking
• Call Tracking via izmoTeleTrak
• Sales Force Automation
• Finance & Insurance
• Campaign Management
• Service Management
• Business Development Center (BDC)
• Desking
• Customer Communication with Rich-media Email Templates