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By Tej Soni
President of izmocars |
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Every year at izmo we gather around with family and friends to celebrate the holidays and reflect on what has transpired, what we have accomplished, and our hopes for what lies ahead. |
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In 2009 the world around us has changed forever and we are all very lucky to have endured one of the most difficult economic times in our history. We have all been pained as we’ve seen friends and business partners struggle to survive this economic winter, and have been saddened as many failed to make it. But while the last year has been one of many questions, anger and disappointments, there is now new life, budding happiness, and new opportunities. We can take some measure of pride in looking back at all that has happened to us and the world, and know that our experiences of the past year have tempered and strengthened us as we prepare to explore the opportunities in the new year. |
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| >> Continue to Full Article |
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Time for Your
New Year
Resolution! |
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By Miriam McDermott,
VP of Online Services |
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| What area of your business would you like to improve next year? Here are some guidelines to compare with: |
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| 1. |
The best dealers on the izmoRainmaker program averaged 868 leads per month. |
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The best dealer with izmoWeb sites received 1368 leads in one month. |
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The best dealers using our IConsult training averaged 22% closing ratio on Internet leads. |
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The best dealers with izmoWeb sites averaged 341 leads per month. |
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>> Continue to Full Article |
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| Sales Performance coaching |
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Close More Leads and
Make Money |
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By Dennis Colome,
VP of Training |
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A lot of people ask me how our iConsult team can get a dealership to close 20% of their Internet leads and have gross profits higher on average than their walk-in business.
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It's not rocket science but it does take patience, the right tools and a commitment from the dealership management team. Our iTeam consultants are comprised of individuals that clearly understand the auto industry.
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Most iTeam members have been Internet managers, directors, general managers and some have been dealers themselves. Everyone has had advanced training on the latest adult learning techniques. Most importantly the iTeam consultants can relate to the sales people and management at the dealership in a way that matters.
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| By Will Curl |
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| Here is my Christmas wish to you |
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| Hold it close and it may come true |
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| Receive that special Christmas glow |
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| Perhaps even some Christmas snow |
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| Find Christmas spirit in your heart |
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| That is where Christmas has to start |
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| Find joy in the love that you share |
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| Giving at Christmas shows we care |
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| Enjoy the day with family and friends |
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| A heartfelt Christmas that never ends |
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| Keep Christmas each and every day |
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| You may smile more but that's ok |
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| >> Continue to Full Article |
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| Customer Relationship Management |
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| The Caring Face of iCRM |
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By,
VP of izmoCRM |
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| Shaun B |
| iTeam Consultant |
It's no secret that customer support plays a critical role in building and sustaining a high level of customer satisfaction. It begins when implementation is done, trainers bid goodbye, and customers start to use the product on their very own with a view to getting more proficient on it. At these critical moments, they can turn to Shaun B., iCRM's customer support contact, for help.
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Shaun epitomizes good customer service. He is extremely knowledgeable about the product and he coaches that knowledge in a pleasant, personable manner that reassures customers their problem will be solved. That skill has not gone unnoticed by our customers.
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Anne Palmer with Select Luxury in Atlanta, GA has this to say, "Shaun has an excellent demeanor and attitude even when I'm not in the best of moods. If Shaun does not have an immediate answer, he is excellent in providing a timely follow-up with the information I'm looking for."
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| Social Media Marketing |
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Do You Need to
Have a Strategy
for 2010? |
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By Miriam McDermott,
VP of Online Services |
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Did you tweet? |
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How many fans do you have? |
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How many videos do you have on YouTube? |
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How often do you update your blog? |
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| This year you couldn't pick up a paper or watch the news without hearing something about Tweets and Facebook fans; YouTube videos were top of mind and everyone was a blogger. |
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| Ignoring the pleas for tweets and fans, many of us focused on improving search engine results and finding ways to stretch out our marketing dollars. |
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| >> Continue to Full Article |
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This newsletter is brought to you by izmocars. |
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Ensure delivery: Please add insideizmo@izmocars.com to your email address book
or safe-senders list. |
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izmocars, Inc.
izmocars.com
665 3rd Street, Suite 325, San Francisco, CA 94107 |
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| Privacy policy: We do not share, rent or sell your information. |
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| © 2009 - izmocars, Inc. - All Rights Reserved - izmocars.com |
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