 It’s no secret that customer support plays a critical role in building and sustaining a high level of customer satisfaction. It begins when implementation is done, trainers bid goodbye, and customers start to use the product on their very own with a view to getting more proficient on it. At these critical moments, they can turn to Shaun B., iCRM’s customer support contact, for help. |
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Shaun epitomizes good customer service. He is extremely knowledgeable about the product and he coaches that knowledge in a pleasant, personable manner that reassures customers their problem will be solved. That skill has not gone unnoticed by our customers.
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| Anne Palmer with Select Luxury in Atlanta, GA has this to say, "Shaun has an excellent demeanor and attitude even when I’m not in the best of moods. |
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| Shaun B |
| iTeam Consultant |
If Shaun does not have an immediate answer, he is excellent in providing a timely follow-up with the information I'm looking for."
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| Shaun has also garnered praise for his work in support of iCRM implementations from Jim Richter Jr., a new iCRM client at Dodge of Blaine, "Shaun is a pleasure to work with; he handles all of my questions and is there whenever I need him. He has made this implementation an easy, enjoyable experience for me." |
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| Shaun sets a high standard for customer service - one that inspires all of us on the iCRM team to do our best.
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